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Shipping policy
Thank you for shopping with us!
Every hat is made to order once you place your order. This helps reduce waste and ensures each item is created specifically for you.
Order Processing
Orders are typically embroidered and fulfilled within 2–5 business days.
During busy periods, holidays, or promotional events, processing times may be slightly longer.
Delivery Times
Estimated delivery times after your order has been fulfilled are:
- Ireland: 2–5 business days
- United Kingdom: 3–7 business days
- Europe: 3–8 business days
- United States: 3–7 business days
- Canada: 5–10 business days
- Australia & New Zealand: 5–12 business days
- Rest of the World: 7–20 business days
Please note that these are estimated delivery times only and cannot be guaranteed. Delays caused by shipping carriers, customs, weather, or other circumstances beyond our control may occur.
Tracking
Once your order has been shipped, you'll receive a confirmation email containing your tracking information (where available).
Customs & Import Charges
Orders shipped outside your country may be subject to customs duties, import taxes, or other fees. These charges are determined by your local customs authority and are the responsibility of the customer.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your order.
If an incorrect address is provided and your order has already entered production, we may be unable to make changes. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend it.